Royal Enfield — Chassis cracked in less than 3 years from purchased date.

Address:

Yerragadda, Hyderabad, Telangana

Hi,

I purchased my dream bike, "Royal Enfield Classic 350 Signals" in Hyderabad, Telangana, on 5th March, 2019.

Today luckily I found a CRACK on CHASSIS above the side stand.
Since last 10 days, I am taking my mother to the hospital by my bike for Radiation Therapy as she is suffering from Cancer.
We preferred going to the hospital by bike due to Covid Issues.(Avoiding public transport/Cabs).

If I haven't seen that crack today, I would have continued taking my mother to the Hospital by my bike for next 20 days that would cause a greater risk to our lives.

If such an incident happens, who will take the responsibility.
And I have never heard or seen this type of issue in any other bikes in such a short period of time.

As per the information in Internet, I came to know that this is purely a "Manufacturing quality Issue" of Royal Enfield.

So I request the company to kindly consider this issue and do the needful replacement as required for my bike as soon as possible.

Appreciate your quick response.