Royal Enfield — Compensation against damaging Engine of Royal Enfield (Signals Stormrider) 350 Classic Model

Address:

H. No. 306, Dushyat Mohalla, Vrindavan-281121 Mob.8340811409, 9012120088

Dear Sir
We would like to bring to your kind notice/attention on the following facts and request you to compensate us by replacing our Enfield (Signals Storm Rider Sand) 350 Classic Model purchased from Aryaman Enterprises, NH 2, Mandili Road, Mathura (UP) on December 25, 2020.

1. I Girraj Singh s/o Shri Mahipal Singh, resident of H No. 306, Dushyat Mohalla, Vrindaban - 281121, Distt - Mathura (U.P.) have purchase Royal Enfield (Signals Stormrider Sand) 350 Classic modal from Aryaman Enterprises, NH 2. Maholi Road, Mathura-281001 (UP) on dated 25.12.2020 by invoice no INVOC6059CD00806.(copy of invoice attached)
2. As per dealers direction today on January 22, 2021, I visited your dealers service Center for getting my bike 1 st Service and as per directions by him I handed over my bike for service to workshop supervisor & waited at customer waiting room, till the service is completed. After completion of the bike service, workshop personnel handed over bike to me and told me that service has been done completely as per schedule (copy of invoice attached).
3. After taking the delivery of my serviced bike, I came back to my home vrindaban from Mathura Agency. Reachıng vrindaban I heard some strange noises and sound from bike's engine and also noticed excess smoke from bike silencer.
After this I called to your Service workshop manager and told him the matter in details. After listening to me he asked me not to drive the bike and we have forgot to fill lubricants in the engine while servicing and the strange noise of the engine can be due to our this fault.
After this he along with his assistant came to my place and checked engine oil. They found and agree that they had not filled lubricant in engine during service of bike in workshop. So to overcome there fault they put lubricant in bike there (Video attached of this process with this mail)
But the damage to the bike engine was already done by their misdeed and after filling lubricant in the bike, it was not functioning properly as the bike had been used without lubricants in engine for approx. 50 Kms. due to the sheer major negligence of workshop staff.
3. Now as the bike engine has been damaged completely and due to this incident I am suffering a great mental trauma and High Blood along with physically fatigue.
4. I have purchase my dream bike on 25 December 2020 by spending my all hard earned savings of Rs. 2.30 Lakh & within one month at the time of first service of bike due to sheer negligence and misdeed of workshop staff my bikes engine got damaged completely by driving it without lubricants for more than 50 kms.
So i request you that kindly arrange for replacing my damaged bike with a new one and reimburse me for putting me into a great mental and physical trauma by bringing me in this situation.
For your company Royal Enfield it may be a small thing but for a simple poor man like me who has put all his savings for getting his dream bike A Enfield ( Pride of India) is a very big thing and disturbed my life completely.
An early action in this regard will be highly appreciated. ( As I am in Great Depression and suffering from High BP now)

Regards,

Girral singh
[protected]@gmail.com
Address:- H. No. 306,
Dushyat Mohalla,
Vrindavan-281121
Mob.[protected], [protected]