Royal Enfield — Complaint against Royal Enfield Dealer - JAF Associates - Thanjavur

Address:

P NO 3,4,25,26, NAAVEETH COMPLEX RAHMAN NAGAR MEDICAL COLLEGE ROAD, THANJAVUR 613004 SALES NO 04362253786 WORKSHOP 7867019840

Dear Team,

Good Evening.

This is D Sureshkumar from Thanjavur district, my profile is working as an Branch Operations head in Axis Bank Ltd.

This brings to your notice that one of your Royal Enfield Dealer JAF Associates has given very worst customer service.

Showroom address: JAF ASSOCIAGTES - ADDRESS: NO 3, 4, 25, 26 NAVEETHA COMPLEX RAHMAN NAGAR M.C.ROAD THANJAVUR 613004

Showroom executive name: Venkatesh now he is resigned / Sales manager also given very worst reverts.

Customer name: Praveena R
Model Booked: Classic 350 Halcyon Green
Booking number: BKG005650DE00343
RECEIPT Number: BKR005650DE00343
BOOKING DATE: 02.09.2021
Supplier Name: 33BCCPS3685N2Z0

Brief details for your reference:
Sentimentally I have booked a new bullet model CLASSIC 350 HALCYON on my son's 1st birthday of 02.09.2021.

During the booking time itself we clearly confirmed that we are going to pay under full cash payment and the same day we made an initial payout of Rs.10000 through debit card.

Showroom executive confirmed the bike delivery before the month end of September 2021 and the same has been mentioned in the booking receipt also its clearly mentioned (Tentative Delivery date: 17.09.2021).

Post booking date, two weeks later I received a call from the showroom executive stating that the mentioned bike model received the showroom to come and collect the same like that. Immediately we have pledged the Gold loan of Rs.2, 50, 000/- for bike delivery.

After four days later again myself i connect a call with showroom executive for this bike delivery, he very casually replied that one of the customer applied to online we are also delivered the same like that. Based on this I visited the showroom 5times and plenty of times i connected a call and spoke to respective persons.

Continuously they have given false commitments and from the booking date 02.09.2021 to till date 71days gone still there is no response from showroom persons

They don't know the customer value and how to retain the business, today I planned to cancel this booking and spoke to the showroom sales manager. He also agreed the same.

Due to this worst service i willing to cancel this one and Without any delay booking initial payment amount of Rs.10000/- needs to be reversed in my account.

THANKS WITH REGARDS

D.SURESH KUMAR
Mobile: [protected] / [protected]