Royal Enfield — Complaints in Himalayan bs6

Website:www.royalenfield.com

Respected Royal Enfield Team,

I Muhammed Aquib Khilani K S, Purchased a Royal Enfield Himalayan BS6,[protected]. Now the 2nd Periodic Service done,
and i used the vehicle for below 4200 kms,

Chase Number : ME3D4A5F1MC001697
Engine Number : D4A5F1MC095547
Registration Number : KL 29 T 0468
Contact Number : [protected]

Am sending this mail for your reference about the rusting and complaints occurring day by day in my Himalayan BS6 . Kindly Please do the needful as soon as possible.
For your valuable reference, am attaching the photographs of the live condition of my vehicle.

All Parts are rusting, am not leaving in seashore area or using it in a seashore area.
majority time i have Highway rides. Average of 20kms am driving a day.
First time while riding at night i fall in a gutter, handle bent occurs and the next time my wheel bends.
While riding on vertical roads, its been engine cut off on the second gear. and
Fuel gauge showing wrong values, its fuel pump is working.
Last day its battery drained out completly when i start it in the morning.
i called to the nearest showroom ROVERZ MOTORS, Kayamkulam, many times tried, they not willing to pick up. After i raise a complaint in the RSA team directly in there toll free number, The CRM DIRECTLY CAME with a Technician AND TOOK THE VEHICLE. which is only 1 km near to my home.
When on my Daily usage majority times the engine cut off occurs,
SOMETIMES KEY SET PROBLEMS OCCURING, not working properly.
Side Stand Sensor malfuctioned.
Abs not working properly. Cone set problems occuring, Sound occuring from rr shock absorbers.
All Engine CASE Bolts are rusting
Silencer Head area is rusting, silencer bolts are rusting. RECTIFIER RUSTING, INJECTER AREA TOO IN A NON SATISFIED CONDITION.
Its not a please, i want the warranty at the earliest, if we are not satisfied with i r service, we have to face this in legal policy for a consumer according to the act 1986
The response from the Service centres where not satisfying and no responsibility or any responsible persons there.
So directly am complaing to this complaint corum.

Vehicle Purchased : Roverz Motors
Address : XIV/1181, PUTHIYAKAVU, KULASEKHARAPURAM P.O,
KARUNAGAPPALLY, KOLLAM, KERALA, 690544, , KOLLAM,
KERALA, India, 690544

Service History Details

20th Jul 2021 - 1st Service -Roverz Motors, Kayamkulam
23rd Sep 2021 - Handle Bar Replaced due to bent - Roverz Motors MVK
16th Oct 2021 - 2nd Service -Roverz Motors, Kayamkulam

Yours Faithfully,
Muhammed Aquib Khilani
Was this information helpful?
No (0)
Yes (0)
Royal Enfield customer support has been notified about the posted complaint.
Oct 23, 2021
Updated by Khilani Saif
No response from the ROYAL ENFIELD
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3453
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information