Royal Enfield — damage of frame/ chassis of my classic bike tn22df8384 and service issue

Address:

RE service center,OMR,Chennai

Sir,
I purchased RE Classic TN22DF8384 bike from Sanatorium showroom on 08/05/2017 and registered in my sons name M.Vignesh . Now itself Chassis frame broke near left side stand. Never expected such a complaint from a costly branded bike like RE and that too within 4 years. My old 150CC unicorn bike is still in good condition. This is not expected from a reputed branded company like RE. Now added to that pain, service centre at OMR is charging an exorbitant amount of Rs.7000/- for labor alone with spare at free of cost. I left the vehicle for replacement on 18 OCT 2021. But till now vehicle is not attended despite having the spare readily available. Telling delivery will be given only on 25/10/2021 and will start my bike work only on 22/10/21. They are saying there are two more bikes with same problem to attend before my bike. Customers like us should not be punished or held responsible for such a product fault.RE should take full responsibility to change spare at free of cost . Kindly do the needful to give instruction to OMR dealer and help to deliver the vehicle at the earliest at free of cost.
With Regards,
P.A, MURUGHAN,
Mob: [protected]