| Address: | 24, Manav Vihar Appartments, Sector 15, Rohini, New Delhi 110089 |
Dear team,
I had given my Royal Enfield Classic 350, registration number DL 8SCX 1050, at the Rithala workshop in New Delhi, a yesterday. By the evening I was notified that the vehicle is ready to be collected post service. I couldn't take the delivery yesterday so i went for the same today. I noticed that the rear right indicator light was a little loose so I asked the staff to get the screw tightened. While doing the same, the person was checking the rear tyre and I asked him what the issue was. He said that theres a puncture in the rear tyre and when i checked the same, i saw a deep cut in the same. When I handed over the vehicle yesterday, there was nothing wrong in the tyre. I had been travelling on the bike about 60kms daily and then I sent the same for the service.
When the staff confronted about the same, they suggested that i can go and get a puncture repair on the safe or i can go to the MRF's (manufacturer) dealership nearby to check the warranty of the same and they the audacity to say and I quote "you might get the warranty and they'll replace the tyre". I asked the same person that I am not taking the bike unless they get this fixed or replaced and the stupid guy said this to me "okay. Let it be here. Not my problem." The behaviour was utter shameless and the contempt of customer service was massive.
Why would I be paying for the tyre, in case that warranty is not provided? It is not my fault that the service station messed it up and then was so shameless about it.
I eventually called the customer care and i raised the issue. I got a number for the manager of the same service station, Mr. Hari Ranjan. I called him twice and then left him a text but I got no revert.
I want to know from you guys that being such a huge name, is this how you bully your clientele? I am not taking the bike back unlessi have the tyre replaced or fixed by you guys. As the fault here is clearly the staff's. There have been incidents of misbehavior earlier as well but this is just not acceptable. I am not willing to pay for damages that happened due to their negligence. A tyre costs about 5k and that an amount I wont let go due to someone else's mistake.
A response is awaited soon or else I might have to take this legally.
The bike is registered on the name - Naman Mahajan
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