| Address: | Royal Enfield Showroom - Yamuna Agencies, No 158/6 Peringanad, Adoor, Kerala 691523 |
My new Royal Enfield Meteor-350 (KL03-AG-XXXX) met with a minor accident and its headlight and speedometer got damaged, I approached Royal Enfield Showroom - Yamuna Agencies, No 158/6 Peringanad, Adoor, Kerala 691523, India on October 17, 2022 and still they couldn’t address the issue properly. I never experience such an irresponsible customer service ever in life, waited for a week to get clearance from insurance agency, again waiting such a long time to get the parts for replacement, estimated time by showroom is one month. I never expect this kind of a misbehavior and disgusting negligence from a premium brand like Royal Enfield, means for minor part change, I have to keep my vehicle out of service for more than a month, still they are not assuring the date. I owned several vehicles and for the first time I experienced to pay the amount directly to service center, and as per Royal Enfield Showroom - Yamuna Agencies insurance amount will credit to my account; for other vehicle brands, the insurance amount is dealing by the service center and for the customer the insurance claimed service shall be cashless.
I bring your attention to the issue and requesting to resolve at the earliest as it is already delayed from your end, expressing my deep despair to the customer service providing from your end. Was this information helpful? | 
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