Royal Enfield — Disc brakes noise & noise in fork

Address:

Sanathanagar

Hi,
I had purchased Royal Enfield classic 350 Halycon Black in Aug'22. This is Dual ABS and got the vehicle modifications done before delivery by the Royal Enfield itself. After the 2nd Service of my bike on 27th Jan'2023. Till i gave my bike for servicing at Royal Enfield service station at Sanathanagar- Hyderabad it was perfect with mild sound in the front (may be fork) and it was informed when given for service. After couple of hours, I got a call that rear disc brake pads need to be changed and they asked for my approval. I had approved and they were replaced. After collecting my bike in the evening that is when the issue started- NOISE IN THE BREAKS. I had gone again on next day they took inside and told me they cleaned it and now I will not get the noise. Unfortunately, it started again after an hour. So, I had visited again & asked them to fix the issue and told I will wait and collect the vehicle. So, I had collected back but with same disappointment. Now I had sent an email to customer service, on 2nd Feb'2023 and they reverted raising a complaint ID for it. Next day I got a call from the Sanathnagar Service station, one lady named- vijaya durga (arrogant person), she says as the brake pads are new noise will subside after using it for some time :(. I asked her if new pads are replaced why noise will come and what's the use & meaning of new? She doesn't have an answer to it so informed me she will send a surveyor to collect the vehicle and see for fixing the issue. I handed over the vehicle to person who came to pick up and also went with him for almost 15 mins drive to make him understand and hear the noise. He acknowledged and took the vehicle to service station and I followed up for 2 days and personally went to collect the vehicle. THIS IS VERY SURPRISING- AGAIN THE ISSUE IS SAME, they just kept the vehicle with them for 2 days and only tried to change with other pads and given back with the same pads removed from the vehicle.

I called the lady after 2 days (as they went to Chennai for meeting) mentioned above, she says there is some problem with the brake pads from the company itself and it is a known issue to them and also told me they have an SOP from Royal Enfield company itself acknowledging the brake pads issue.

NOW PLS TELL ME WHO WILL FIX THIS BRAKE NOISE ISSUE AND SOUND IN FORK (which is not being addressed)