Royal Enfield — I speed motors, ayanavaram showroom guys irresponsible

Address:

600077

I have booked my re himalayan on may 02 in i speed motors, no 29/13, medavakkam tank road, ayanavaram, chennai - 600023. i was promised by the sales representative (brighton karthick) that the bike will be delivered to me in 45 days, but till date i did not receive any further communication from the dealer or so. i feel that they expecting a call from the actual customer? when i called to the center they say that, we will arrange something by 10th of this month. i was really surprised and visited the showroom yesterday (07/07/2016), no one in the showroom is able to answer any of the questions related to the himalayan, when i asked about the recent change in the shaft for the tappet noise, hard gear shifts, the service cycle or accessories available. : (they also said that if i want i can take the displayed product in the showroom. after that i explained the actual issues in the old lot to them and insisted them on a newly produced product after july 2016, then they agreed and said they we will arrange something by 15th of this month.

Last complain is that, they insited on paying the full payment, even before the actual bike is ready. i really feel this is not re, you guys do everything for the customer and try for their satisfaction. please look into this issue, as this may lose your actual dignity as a brand.

Really worried now, i just filled my finance documents yesterday (07/07/2016) and it got approved today too. but really thinking of the decision to go for it or not.

I was very much interested and happy to know that re's engineers to give a great product like the himalayan, and also trying to solve its minor issues, that usually occurs in a new vehicle launch. but no one in the actual showroom are ready to sell this product. they instead say, why cant i take the gt so that they can deliver it by tomorrow.

My question to re, please answer them:

1. is the actual production of himalayan not started?
2. if i get the product in the new lot will it have those minor issues?
3. why there is a communication gap within showroom and your production unit?
4. please tell me about the accessories, especially the crash guard for himalayan.
5. atlast please tell whether my decision to go to himalayan is correct or wrong?