Royal Enfield — Interceptor 650 not delivered

Website:

royalenfield.com

Hello Guys,

I had booked my Interceptor 650 on 31st March, 2021 with a tentative delivery 29/06/2021. I have waited for over 7 months now and have still not received any update from the dealership or RE. I get a same template response everytime I write to the support stating "Bike has earned global appreciation and will be worth the wait bla bla bla" and they are denying to give any update straight forwarded.

Can they do something like this? Dont we have consumer acts that state that a seller has to follow certain guidelines and always give a estimated time for the product?

Being such a big brand how can they ignore us completely. The dealership is directly saying they don't have an update. How is that even possible? Can they not track a product order ID and update us accordingly? Even a amazon delivery can be tracked realtime and we are spending close to 4 lakhs and do not even get a proper info.

I am really fed up guys and seeking some help through this platform. I am planning to even cancel the order now even though the bike is great and is actually my dream to own one but the arrogance of dealership and complete unprofessional ism from RE will force customers like us to give up on the brand.

I hope somebody somewhere in RE is reading this and feels responsible.