Royal Enfield — Manufacturing Defect

Address:

Ernakulam, Kerala

I am a proud customer of royal Enfield but now I am feeling pity because of the low quality material used on my vehicle I facing very big problem due to Royal Enfield Company Using low quality equipments & Material used on Royal Enfield bikes. Now my bike runs almost 11910Km. Now I face the problem is that the exhaust has been broken while I am riding the bike and fell on the road without any accident. Suddenly I went to showroom (St Mary’s Motors, Cochin, Kerala) but they were helpless. Showroom people told me that the guaranty period is over but that take the photos of that exhaust and they convinced that this happened due to very low quality material. I am again remembering that this incident is happened within 1 year and 3 months from the sale of date. As per Royal Enfield Company reply I contact Kerala Territory Service Manager Mr.Anoop Gopi. He informed me that Royal Enfield Company reject my goodwill form because I do not do any paid services after the free services. But again I remembering that I am completed my all free services the Royal Enfield authorised service centre and I am unsatisfied with all the free service from the authorised service centre. So I do not think to do any paid services on these service station especially St Mary’s Motors, Cochin. What is the connection between paid service and this damaged exhaust? This is 100 percent true that this is purely manufacturing defect. Please see the damaged exhaust photos. I don’t understand the explanations from Territory Service Manager Mr.Anoop Gopi. I am thinking to go for a legal action against this issue.