Royal Enfield — Missing problem in new bike

Address:

WZ 311 A/3, Nangal Raya, New Delhi 110046

Hi,

I have purchased my Royal Enfield Classic 350 signals (Airborne blue) from Lamba Enterprises Pvt Ltd, Rama Road, Delhi in Feb 2021. Starting from day 1, engine of the bike shut downs randomly. Shut down happens most often during low RPM, or where the usage of clutch is more.

I have recently started using my bike in the city, and there are hardly any rides that can be completed without the engine getting switched off.

Problem of shutting down starts after a run of 5-6 kilometres. I have visited the service center 3 times regarding the same problem, however, the problem is yet not solved. I am not saying here that the staff is not cooperating, but they are not able to solve the issue.

It's very frustrating that someone is spending approx. 2.15 lakhs and instead of getting a new bike, he is getting a defective bike.

I request you to kindly get this issue resolved as soon as possible, or exchange my bike with a new one. Failing which, I will file a consumer complaint for a complete refund.

Thanks,

Prateek Nagpal
Advocate
Ph No. [protected]
Bike Registration No. DL 10 AA 4720