I have booked Meteor 350 Supernova in brown colour on 8th Nov. 2020 from your showroom (Shogi) Shimla, HP by the name of my brother Balwan singh. I have paid Rs.10000/- as token money for this booking. After completion of the booking process on your showroom the RE portal gave me a delivery date for 8th December, 2020. I have already confirmed delivery on 2nd December from your showroom and they gave me assurances for delivery of bike on 08.12.2020. But today they are denying the delivery of the booked bike. Even they are not picking my calls.
I am asking them regarding my booking token number but they are not providing the same to me. Today i.e 08.12.2020 I have received a sms regarding booking confirmation by my name (Harish Kumar) vide booking id no.BKG007095CD00378. This means that they booked the bike for me today on 08/12/2020 and they have sold that earlier booked bike to someone else.
In view of above it is requested to kindly look into the matter at earliest please this kind of mischief is not expected from your esteem brand. If you are not taking any appropriate action on the above issue else I will have to take up the matter on some other platform. Hoping for a reply on a positive note from your end at the earliest.
I have already wrote the same on [protected]@royalenfield.com but reply is still await ...
Thank you.
With regards.
Harish Kumar
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