[Resolved]  Royal Enfield — Non Delivery of the vehicle even after 5 years

Address:

Pune, Maharashtra

I had booked one of the models of Royal Enfield more than 5 years back but I have not received any correspondence from Royal Enfield regarding the availability of the vehicle. If you keep track of your prospective customers, then probably my name will be found on the list of prospects who booked your vehicle. I read on[protected] Economics Times, your MD talking about customer service and it is so laughable that you have a very dissatisfied customer who was not informed about the availability of the vehicle even after 5 years have passed. Is this the customer service Mr. Sidhartha Lal is talking about? I contact the customer service at Royal Enfield and they are telling me that I will have to pay the current applicable price. Why is that neither Royal Enfield nor their dealership tried to get in touch with me. Who is at fault for this lack of communication on companies behalf?