Royal Enfield — Non Durability and quality issues

hartum

from Jalandhar, Punjab

Address:	Amritsar, Punjab, 143115
Website:	www.royalenfield.com

Dear Concern,

I had purchased a new bullet classic 350 lagoon color from Jaycee motors putlighar Amritsar. After one month the bubbling and sharp sounds were coming from the back wheel during riding. I took my bike to service center first the supervisor Mr. Sodhi denied accepting it's manufacturing fault at that time paid for that part (DRUM) Rs. 1000 and marked a complaint to consumer redressal, laterally I received a call from Mr. Sodhi regarding the complaint and visited the service center. He agreed to refund my money in parts .

Now the problem has occurred again and the complete chain set has failed to work and need to be replace.

The cost of new chain set is Rs.1790

I serviced my bike on time under term and conditions on regular basis.No anywhere in the service book mentioned the consumer need to check the chain after each 1000 km as per service center staff member.

The service center staff very rude to me.

Advice me where should i go and raise my voice against the company and dealer ( JAYCEE MOTORS )

Please i want Justice

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Royal Enfield customer support has been notified about the posted complaint.

Mar 10, 2017

Updated by hartum Motorcycle No. PB02CW2477

HARTUM SINGH BASRA
M - [protected]

Mar 10, 2017

Updated by hartum Just I received a call from Royal Enfield head office Mumbai contact no. [protected] Subhash Kumar, but the has been broken down during the conversation. I called back him twice but no response from his side.