[Resolved]  Royal Enfield — not able to give proper service & quality of materila

Address:

Mumbai City, Maharashtra

I would like to highlight the poor service given by the service centre where the servicing of the bike is done in a completely unorganized manner !! To start with, my bike's 4th free service was due on 14th but after confirming the same to the representative I was told to come on 15th as they said that there were lots of services lined up so they wud not be able to attend the same ...I was assured that if I gave my bike on 15th than I wud get it back on 16th, as previously I had experience during the last 3 services than I would be promised the delivery on the same day but that wud never happen and I literally had to fight with them to get the thing done which indirectly means that I leave all my work and just stand at your office to get the work done which actually is your job and which we have paid a huge sum of money but all of it seems useless when we have to go through all this . On 15th October when I left my bike at around 9:30 a.m. on your service center I was assured that the work wud be done by 16th and there will be no delay in the same . On 16th when I called up to cross chk abt the same, to my surprise they are saying that it will take 2 days more . Even after a lot of argument they were adamant on their stand that before 2 days the work will not be possible . On 17th Oct your office was closed but the service centre was very much open & working . Despite this my bike was not taken into service . On 18th when I did not receive any call I thought of going to the service centre becoz its my bike so I have to be more concerned about it as the feedback that I was receiving from u guys made me aware that there's nothing like Customer Service for you guys ! On 18th evening at around 5 when I went to pick the bike, I was sooo shocked to see the condition it was in that I was in complete disbelief . My bike was taken into service on 18th afternoon 1.00 p.m. that too after repeated arguments & fights . The work promised as per the job card given was not upto the mark and for which I am attaching the pics taken by me for your reference . The people who work in the service centre & customer care centre have totally pathetic & nonsense attitude towards the customers treating them like people who have no work in this world except to keep on calling them & begging them to get the work done . I also want to tell there is so many parts are rusted i dont know what kind of quality material u all are using? it really bad for your name your product use such lower quality material. if i compare with other company i am paying more & getting lower quality of material & service. i tell somany time in your service center about some manufacturing defect in vehicle. but now one bother for that complete no one have answer for my question. i am sending your some of image which i have taken on 18th oct 2014. i was very excited when i have taken this bike but after sales & quality of material you have use that really poor. as work mansion job card u really think take 4days time to do this work. even after 4days they have not done all work which i have mansion. Paying a premium amount for a premium product without a premium service is turning out to be a nightmare for me and I will ensure that if this complain is not looked after I will not leave even a single social media forum to advertise abt the service given by you guys and than the negative feedback is going to show its effect on your sales ...Not hopeful about it but still awaited for a reply from your end !! but i have not get any answer from company side