Royal Enfield — Not receiving booking amount 10000

Address:

Shahilaenfield,Six mile,Guwahati,Assam

I have booked meteor 350 steller black on 02.02.21 from Shahilaenfield, Six mile, Guwahati, Assam. Paid the booking amount 10000 via NEFT. And the same was cancelled on 08.02.21 due to my health issue(ortho doctor restriction) . I have e mailed to Shahilaenfield for 2 time but still i did not received back my booking amount.
Details of booking-Samar Saikia
DOB-02.02.21
Amount paid.10000/-
Booking ID-BKG003805CD01686
Bike-Meteor steller black 350cc.

When i called the accountant Mr. Abhijit Hazarika i did not get satisfactory response.
So, kindly help me to get back my booking amount at the earliest. And the resoponse should be improve and convenient for the customer in future.

Regards,
Samar saikia
Sivasagar,
[protected]
Email. [protected]@gmail.com