Dear customer service guys,
I bought a desert storm from New Delhi, Soni Automobiles, on 27th September 2014. Total Km that this machine has covered over 40 days is 530Km & in this period I have faced following issues.
1. Black smoke is coming out of its exhaust pipe regularly.
2. Kick is extremely tight & is almost impossible to start bike using kick
I have repeatedly complained about this at Soni Automobiles. The most recent instance is of 7th November, today, when I went for first free service. Service Engineer gave me following reasons for BLACK smoke
1. Desert Storm or for that matter any 500 cc Enfield gives more than normal BLACK SMOKE and I should not be worried about this
While he gave above reason he also changed a part that he named “TEMPERATURE SENSOR”
Even after changing that part & I am attaching a photograph of the part for your reference, BLACK SMOKE issue is still existing.
Now that I am fed up I called Chennai number only to find out that I should get in touch with MR. JASMEET SINGH, SR Manager services, [protected]. I am trying his number but there is no response.
Can someone please let me know what are my options?????
Regards
Sachin Manan
[protected] Was this information helpful? | 
