Royal Enfield — Oxygen sensor replacement under warranty

It's been more than ten days since I registered grievances through toll free portal. No resolution has been made yet. My bike hasn't been covered 10000 km but oxygen sensor broke alr already. No accident, no hitting even don't have any scratch marks. Even timely services been taken fo the vehicle. Smart choice automative service Jhalawar, Rajasthan refused to changed the part under warranty. Kindly provide the resolution to the matter.
Yours Sincerely
Vinod Kumar
Mob no. [protected]
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