Royal Enfield — RE Thunderbird 350x (2019 Model)

Address:

SVR Motors, Bowenpally, Hyderabad, Telangana, India.

I have purchased this Bike in September, 2019 and it was fine till September 2021 when the warranty on the bike would end. I got it services only at the Service Center from the time I purchased it and I gave it to regular service in October 2021. They did the regular service and from a couple of days later the bike started giving all sorts of trouble and there was some sound in the Fuel tank and bike also stopped due to something those people called "Engine Misfire" or "Missing" Problem. They told me that I have to change the entire fuel tank which costs Rs.15, 000/- and also some additional stuff along with that which would make it near to Rs.20, 000/-. I tried to argue with them because they said that the bike is perfect a few days back when they serviced it. I feel that they Intentionally did something for this issue to come up as they saw that the warranty period has ended and I faced so many problems with this purchase as affording Rs.20, 000 for repairs out of my pocket doesn't feel right to me as they do not guarantee that the problem won't repeat. I don't know how I can take action against them but just posting this as maybe someone can take action and also protect the brand name of Royal Enfield. I think that a brand with such a huge euphoria in the market cannot be so negligent to customer problems.