Royal Enfield — Rear Disc plate change under warranty

Address:

Sec 126, Mohali

I have classic 350 gun metal grey bike with registration no: PB 19R 6652.

I have purchased extended warranty from the Manmohan Motors near Gopal sweets, Sunny Enclave, Mohali.
And at time of purchasing they told me about the parts covered in warranty and they clearly told me that 'Rear Disc Plate' is also covered in warranty.

About 7 months ago when go for service then their mechanic told me that Rear Disc Plate' needs to be changed. I say ok change it. Then I told their service manager that this part is under extended warranty and change it in warranty. He told me to show warranty card and said that your warranty ends in 2022 Aug so better to change that in next service.

I said ok and agree to change in next service and now in jan 2022 when I go for service their service manager was changed and I told him that Rear Disc plate needs to be changed but he refused to change it and say that it's not covered in warranty.

So I am totally disappointed as at time when I purchased extended warranty they clearly told me that this part is under warranty and old service manager also agree to change in warranty but now they are refusing to change it in warranty.

I need that part changed under warranty. Otherwise there is no reason to trust RE service people and I will never get my bike services from RE. You can check my records that my all services are from RE showroom from the date when I purchased the bike and mostly disc pads are also changed in every service. And I am very disappointed with that behaviour of their people and current service manager.

I hope you guys will Resolve this issue soon. And waiting for your reply

Thanks