Royal Enfield — Regarding normal booking through mobile MIY App

Dear Sir/Madam,
I respectfully beg to state that please kindly remove MIY App form the Royal Enfield website for normal booking, because I had booked my bike Meteor Stellar Blue from my home, through mobile MIY App, 🔵on 5th, March'2021, and the vehicle arrived at the given showroom on 14th, June'2021 without the added accessories made by me at the time of booking through mobile MIY App. And I found the said App to be useless to add the preferred accessories while booking, because the company is not sending the added accessories along with the booked bike to the given showroom address, or should've consulted and conformed the availability of the said accessories added by us with the concerned showroom for the delivered vehicle. In my opinion, that MIY App is totally useless for the normal bookings. Now I feel very regretted and painful. 😖 and I'm getting delayed too, to get the delivery of my dream bike from the RE. Showroom because of non availability and provision of the preferred Silencer which I had added at the time of booking. Payment, paperwork's and the registration from the RTO's has been completed, even the registered number plate has also been arrived📜yet, I'm unable to take the delivery of my bike because of non availability of the Silencer which is my preferred, added accessories and color combination.
Hence, in this regard kindly provide me with the ticket and dispatched no, 🎫🎟️ or maybe the exact time of arrival of the said Silencer which has been addressed on my complaint on 17th, July'2021. It has been 21 days since the date of payment and paperwork's on 8th, July'2021. So that I can be rest assured waiting in anticipation to take the delivery of my dream bike. Otherwise, how can I believe that my complaint has been registered and addressed with the company, because I was betrayed and neglected by one of the assigned accessories departments staff who is in charge of providing the accessories to the newly purchased vehicle at the showroom, I told them to provide with the preferred, added Silencer at the time of booking from the day w, e, f, 6th, July 2021 till I raised my complaint with the company's toll-free number on 17th, July'2021. He assured me to manage and provide with the preferred Silencer and update me through whats app msgs, telecommunications regarding this, but to no vain, neither he called me, nor update me by any means of platform instead, I had to call him, whats app him, several times about my Silencer, at the eleventh hour I myself did a call to him again to know the status regarding my Silencer and he said that Silencer cannot be managed and I take the delivery with the company's fitted Silencer for a few days, and he will order the Silencer again from the company and call me back to the showroom and exchange it, that is absolutely negligence and false assurance with the one of the genuine customer like me, amongst millions, that the Royal Enfield employees are spinning their daily bread. 🍞🍞 And I apologize in writing my grievances regarding my Silencer.
Inconvenience regretted.

Picture of the preferred Silencer attached bellow:-

NB.Below is the invoice with added accessories attachment for your reference.
-d0b0c0fa-ddd0-4bc6-a0de-9a4250abb6ad-BookingReceiptVoucher.pdf

https://mail.google.com/mail/u/0?ui=2&ik=1d619cc367&attid=0.1&permmsgid=msg-a:r[protected]&th=17ae7...⇄
Thanking you.
Yours faithfully,
Chhedup Dorjee Lepcha
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