| Address: | Raipur, Chhattisgarh |
Dear Team,
I am writing this mail with sheer Pain and dissatisfaction due to poor service received by 2 of the major Royal Enfield service centers in Raipur, C.G.
I am a proud owner of RE Classic 350 Gun metal Grey (which I bought from another customer) Aug'2018 Model. I bought this bike from another person. I would like to enlighten you with 2 incidents which I faced at the RE service center.
1. My vehicle was in perfect condition, even there was no noise from the engine area and it was very smooth. I got it serviced twice from a dedicated RE service center this year before my third service in November 2021.
On 24th November 2021 I took my bike for a routine service and general checkup at Basant Motors, Telibandha, Raipur C.G (where I got my previous 2 service done), The Service engineer then told me that my bike needs an Oil change as I reached the desired running KMs as per company standard. Also, my accelerator wire needs to be changed. I agreed to their point as per company standards.Thereafter, I collected my bike the same day i.e. 24th November 2021. The moment I received my bike, I heard a loud noise coming from the Engine area (which was not there before nor I ever mentioned it during any of my service), the chain was very loose and there was a problem in shifting gear. Immediately I complained about it to the service engineer and they assured me to get it done and asked me to visit the next day (as it was almost 7pm by that time shift gets over).
On 25th November I revisited the service center with a hope of getting this thing resolved, but unfortunately I was disappointed by the service and the reply which I received. They said the noise which is audible in "NORMAL" and comes from all RE models. In my reply I asked them to show me other models in which this kind of noise is audible but I didn't get a satisfactory response at all. Also, according to them, the noise is of Tappet which will go on its own. For the gear issue, they said to change a part in the gear panel which will further cost me around 800INR. Then I asked them to adjust the clutch wire setting, and to my surprise the gear shifting problem was resolved (for which I was asked to change the part and pay 800 INR more).
By that time I already paid 2864INR for the service but the problem which I received for free with my bike after getting serviced in a dedicated RE service center persisted and I was highly dissatisfied. Again I revisited the service center for the noise issue on 28th November 2021, but again the same excuse and unsatisfactory answer was received. It was my 3rd consecutive visit to this center for the problem which was form the Service Centers end, but no was ready to address it and get me a solution,
2. Then one of my friends suggested that I visit Indian Motors, Lodhipara, Raipur and get it assessed there. By that time it was very painful to hear the noise which was audible even from a distance and one can easily figure out that the noise is not a NORMAL one as stated by the previous service center. I visited this center on 7th December 2021 with a hope of getting it resolved. After a detailed assessment, I was told that there is a problem with the OIL PUMP of my bike due to which there is limited supply to the head and tappet, which inturn is causing that noise.(The wandering point is how can a bike with 2018 august model can get problem with the OIL PUMP too early). Also, due to the previous service center people's fault my chain is gone and needs replacement. To which I agreed and gave my consent for the same with a hope of getting rid of the harsh loud noise. I paid a total of 3212 INR again for the service but the end result was again "DISSATISFACTION" as the problem still persisted even after changing the "OIL PUMP".
Now, it has come to a stage where it's so hell of Noise after getting heated and feels like I am driving an AUTO Rickshaw.
We pay our hard earned money to buy our dream bike and just because of someone else's fault I have to suffer in terms of my money, Time and my dream. I never expected such kind of dissatisfaction from an esteemed brand like Royal Enfield. Also, I wonder if RE has these kinds of Service engineers then whom to complain about.
I am attaching the video of the sound. Please go through it and tell me whether this sound is NORMAL?
Also, I would request you to look into this matter on a priority basis.
You are my last hope. Or else I have no option left other than Selling my dream bike and never trust RE brand again.
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