Royal Enfield — Regarding the pathetic customer services of South Delhi Motorcycles, New Delhi

Address:

New Delhi, Delhi

Dear Royal Enfield, I request you to draw your attention to the issues which I am facing with my Bike Royal Enfield model Electra 350CC. I am forced to write this mail as my experiences with the Showroom and the service centre (located at Okhla) are not at all pleasant and satisfying. My bike is two months old and the saree guard installed on the rear side of my bike broke off around one month back. The saree guard acts as a support to the main frame breaking of which is making the rear part of the bike fragile. I discussed this issue with the workshop manager and had asked for the replacement as it was under warranty. Also, I asked for the reason of such unserviceability within a month for which I could not get any reasonable answer. Mr Dinesh (the workshop manager) agreed to resolve this issue and as per his commitment I went to the showroom twice but to my surprise the subject item was not available in the stores; for which the store person had given me a prior confirmation on call. With time, I have observed that the spares are never readily available in the RE stores which is not expected from such a big service centre like the one in Okhla (South Delhi Motorcycles). On repeated enquiries with the workshop staff for the new sareeguard, I was told that they will update me once it is available in the store but it's been two weeks since I received any calls or updates from them. To add to this, the management never provides the suggestion or complaint register whenever asked for and in reply they say that they do not maintain any such kind of register. I reitirate that RE is a big brand in two wheeler segment and this type of low quality material being used may depreciate its brand image and will make people loosing their faith in the monster. Further, the quality of services provided by your showrooms/ workshops are far below the desired satisfaction level of a customer. This is simply because o[censored]ntrained, casual and irresponsible staff employed all over. I am very happy with the bike, but the response of your staff always forces me to write such mails to you. Request you to initiate the matter at the earliest and do the needful as I am highly upset with the poor response from the dealer as well as the service centre. Looking forward to a quick action and response. Thanks and Regards Akhilesh Ahirwal [protected]