Royal Enfield — Regarding wrong insurance paper given to customer

Address:

Bariatu Road, Bariatu, Ranchi - 834009 (Near Hill Tank, Opposite DAV Public School, Pani Tanki, Jay Prakash Nagar)

On 13 January 2023
Purchased Hunter350 from the authorised Showroom
At the time of delivery received document
-1 -tax invoice
-2 insurance paper ( which was not actual )

As one year cross
I called my agent for the policy renewal
And shared the insurance paper given to me on 13 January 2023

The agent replied this is not the actual insurance copy, Policy number is not mention in paper so I demand the copy from showroom.

Called 8-10 times to the showroom representative for the actual paper but no positive response given to me from the showroom they are saying network issue in site. file is kept somewhere it will take time to search

Since 2-3 days had a conversation with the showroom staff but no proper reply is coming from showroom

Kindly Solve my problem as my insurance will Laps