Royal Enfield — Royal Enfield Bullet 350 Military Red.

Address:

4Aces Enfield Showroom, Aay Jay Tower, Beside Zoo Road Post Office, Guwahati, Assam.

My name is Debapratim Chanda, I'm a resident of Guwahati, Assam. I brought a brand new royal Enfield bullet 350 military red on 9 November, 2023 from 4 Aces Royal Enfield showroom Chirag, Zoo road Guwahati & just after taking a short ride of 5 km after delivery of my new bike from zoo road showroom, I got problem on road while coming to my home at night my brand new bike got stopped, battery not working & showing no display in meter in this new bike. I got very problem & totally disappointed at that time, then l called 4 Aces Royal Enfield showroom executive Mr. Raghav Sah & he came, but didn't able to start my bike, after that he called Chirag Enfield assistant service manager Mr. Viraj, and he came with his team in my bike point where my bike stopped & after charging my new bike's battery by another my friend's bullet bike, it got start, he then said me to bring the bike in his Adabari Chirag Enfield service centre, & I next took the bike there in his workshop, he then repaired the battery & told me that there is a cable problem in the battery, which he solved but after riding for 2 days again the same problem happened & l got stuck in a very bad way with the bike in the main road of Maligaon, Guwahati with my pregnant wife, who pushed the bike in this way, I then called Road assistance number but no result came, I with my wife pushed the bike for 3 km & brought it in one of my relatives home, & nothing positive happened that night after that next morning, 2 technicians called me from 4 Aces zoo road royal Enfield showroom & said they are coming to o take the bike & came at 4 pm evening to take the bike for service in my relative home, where they charged the battery from another battery & took the bike in 15 November at 5 pm evening. Now from that day till now, I didn't got any update of my bike & I don't know what is happening, this is my brand new bike & how it could happen with a new bike, I'm totally disappointed with this, & if this continues I will got consumer forums for further action, kindly note it & kindly assist me with all possible tasks.
My bike details with engine chassis number in attached with it, kindly look after the matter, my registered mobile number is [protected].
And l also registered complaint on [protected]
Thank you