| Address: | Hridaan Motors, Chinchwad, Pune-411019 |
I recently went to get my bike serviced at the Royal Enfield (Hridaan Motors) service center. I told all the issues I had with my bike and the attendant agreed on those issues and assured me that they would get the work done accordingly. I own a thunderbird 350x and it has the odometer and the instrument cluster placed on a metallic plate. With time the plate bends and the odometer starts to wobble and it is normal. So I told them to sort that out or at least change the metallic plate which I was ready to pay for. Also, the digital odometer comes with time, fuel indicator, etc. Before the service, the time was perfectly set and both the ‘SET’ and ‘MODE’ buttons were fully functional and in sync. But after the service was done the ‘SET’ button stopped working and the time too was out of sync. I complained to the service center regarding and also showed them proofs about the same. The negligent attendant was denying that and was shamelessly trying to convince me that it wasn’t their fault and said “To be honest this issue is useless and it’s impossible to fix that”.
I gave a 1 star rating and complained about all this. They immediately contacted me and said that they’ll resolve the issues which I’m still waiting for. They never fixed those issues and ignored it completely.
I wasn’t even gonna complaint anymore but I faced another issue. A small stick or some part went inside my ignition lock. My key wasn’t completely going inside the lock and this was blocking the key from rotating. As my bike was a thunderbird the lock and ignition lock were the same. I told the service center about this issue and the lady over there told that she has registered the issue and booked a slot and a mechanic for my issue. This happened the day before. She gave me a phone number and told to contact the mechanic. The mechanic told it won’t be possible for him to come on that day. I again contacted the lady and asked her that why was she lying if she hadn’t arranged the mechanic. She told that there was a rush going on that day and promised that she will send a mechanic and an attendant the next day(today). I called her in the morning she didn’t pick up the first time. The second time she recognised me and again told that a mechanic is on the way to my place and will sort this issue today itself. I waited till late afternoon and again called her. This was the time I was really pissed as she had already promised me that there were people coming to fix the issue. But then she told me “sorry sir but can you do one thing take your bike in a tempo and come the the showroom.” The thing that made me angry was her promise and even after telling that the key won’t rotate and the bike was locked how can I even ship the bike via a truck as it was handle locked. I waited for 2 days listening to their promises and couldn’t use the bike.
This was really tiring and my bike is still locked and I don’t have a spare vehicle to use.
Never going for a service ever again at the service center. Even after charging a premium amount they refuse to fix issues and show no respect to the customer. Was this information helpful? | 
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