[Resolved]  Royal Enfield — Service center behavior/ After sales service experience

Address:

ASA Riders, Vijay Nagar , Ghaziabad

Hi Team RE,

Just wanted to share recent experience with 2 RE dealers at Ghaziabad.
Let me tell you that I am a proud owner of 2 legend bikes C-350 and Himalayan. Recently I visited a RE service center( ASA Riders ) at Vijay Nagar, Ghaziabad (UP) on 17th November 2021 regarding issues with speedometer and problem and rear braking in my Himalayan ABS BS4 2019 model (UP14 ED 8485). Braking problem was resolved the same day and the RE service specialist confirmed the problem in the speedometer( the ABS light keeps blinking while riding) and as a solution they will be replacing it. As a proof he made video
As it was not available in the stock he took all the required details and assured me that he will be calling me in the next 10 days.I again followed after around 2 week and ASA Riders (Dealer) confirmed that pending Part speedometer has arrived and i can visit the service center to replace it.
It was 30th Nov 21, I visited the service center ( ASA Riders), they inspected the problem again and made a video of the faulty speedometer during a short test ride and confirmed the problem. While doing documentation suddenly the store manager named Junaid called me and asked me, from where I have been availing service from the last 2 year and I told him that all the services and maintenance has been done by Sangam Auto RE service center which is also in ghaziabad, hearing this Junaid told me to replace the faulty part from Sangam only. I told him that I have taken a 4 years premium warranty package and as per the RE service guideline i can avail the services/guarantee from any RE service center all over the country. Why should I go to visit another service center when I have already waited almost 2 weeks for the part. Junaid was too stubborn and forced me to go to another dealer ( Sangam autos) only as I availed the services from them. Though i had already wasted half of the day, i decided to go to Sangam autos, ghaziabad. I reached Sangam autos and met with Rawat ji who inspected the problem and assured me that they have a speedometer in store and will replace it after a few formalities. They also took video of the problem and told me that they are going to request approval from the RE management team. It's been more than 1 week, I am still waiting for any response from them. I again called Junaid from ASA riders explaining the situation and he was literally laughing at me and I was shocked . This is the time I've decided to share my pain with Royal Enfield support . This was a very bad and heart breaking service experience i have with RE dealers especially with ASA riders, vijay nagar, ghaziabad, UP. They have wasted my 3 weeks and made me run around for a simple problem due to their ego from the competition dealer and the problem is still there.
As a committed rider, if I am suffering from this after service issue, what about a daily commuter?
It's a humble request from a Royal Royal Enfield customer and a Rider, please look into it. This kind of behavior with customers is not acceptable and proper action should be taken for this.
I am also attaching the video of a faulty speedometer.

Thanks & Regards

Sunil kumar
[protected]
Himalayan ABS BS4
UP14 ED 8485
Ghaziabad, UP-201009