Royal Enfield — Service center not solved my complaint but clossed it

Address:CHANDAUSI

Hi,

You are still not able to understand my concern. You are just constantly repeating the same thing that my bike doesn't have any issue(s).
If you really want to resolve this issue then I'd request you please provide a specialized technician.

And let me again highlight my bike concern with you that when you try to speed-up from 35 KM to 45 KM and hold for some time then you can easily hear the abnormal noise/sound which hasn't been done yet by any of your technicians/engineers.

Let me mention one more thing here, as you've mentioned in all your responses that all your technicians/engineers are technicians/engineers but they weren't.
Because one of your people, who visited my place, was a salesperson and the other one was an office attendant. And those people didn't have any experience in related fields/areas. I am highlighting this because one of your technicians/engineers named Krishan Kumar clearly said that I don't care how your bike makes sound/noise, if it is working/running then it is fine to me.

Because, as I mentioned before, they have already replaced some parts in my bike even after acknowledging that there was no abnormality in my motorcycle.
Which doesn't make any sense to me. And I also mentioned that the nearest RE service center is almost 35-55 KM in distance. So I think you can understand my concern now.

Kindly schedule a technician/engineer visit to my place cause I do field work to arrange my bread & butter on a daily basis and it is not easy.

Hope for the best!

Regards,

Amit Kumar
+91 [protected]
Chandausi, Sambhal,
Uttar Pradesh - 244412
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Royal Enfield customer support has been notified about the posted complaint.
Oct 01, 2021
Updated by amit5489_@
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