Royal Enfield — Service center staffs not cooperating

Address:

Bankura medical college

Myself, Pritish roy, resident of bankura, west bengal...I am a doctor by profession...

My royal Enfield Thunderbird 350 has an issue with the chain...the service centre proposed to change the chain socket...today on 24/07/2021...at about 3 pm i called the service centre if they can change the socket by today...i also ask them ...if they cannot manage by today...i will come tomorrow and i need my bike today for an urgent work...they told me it will take about 1.5 hrs and ask me to come to the service centre...i went there by 3.30 pm...and they are to give me my bike back by 5.00 pm as per them...

But when i went there at about 5.30 pm they told that...they won't be able to give me back my bike by today...as per they promised...

I asked them then why they had promised me to give it back by today...and they don't have any answer...bankura is a very rural area and the transport system is very poor...its very difficult for a doctor to come here repeatly by managing his work...as they take a long time for servicing here...