[Resolved]  Royal Enfield — SERVICE COMPLAINT AND AFTER SALE COMPLAINT

Address:

Aligarh, Uttar Pradesh

Hello I am from Aligarh. I have purchased a Royal Enfield Thunderbird 350 last year on 13 June, 2014 from Maindola Royal Enfield (Aligarh). It is my first bike. I am sorry to inform you but I am very very disappointed with the services and after sale response and behavior of the staff present here. Form the first week after buying the bike, I am facing several problems. -I have firstly reported the problem of weird sound from engine in the first service in August, 2014. It's the sound of tappet. Form that day itself the people in the service center (Aligarh) told that it will be fixed in 2nd service... Then 3rd... Then 4th... Its not done till now. My bike has weird sound now also. This sound become very loud sometimes. I have visited the service center regarding this problem several times. -secondly, I am having the fuel indicator issue since October (second service) . It is not fixed till now. For this also they have several explanations. Today also I went there and still they are saying 20 days time... This is just limit more than 7months. - My Thunderbird was having exide battery and it was having lekage problem. I reported it also on the second service. My whole battery cover is damaged from inside by the battery acid. After 5 months of complain they finally took my battery for replacement on 28 march and said it would take 15-20 days. I have got it today... After 2 almost months. I have given my bike for battery replacement and when I checked it after coming home it was a spare battery form the showroom and not my replaced new batter. They cheated for the battery. So this evening my brother complained it and people their on the service center were not coordinating and were not giving any satisfying answer. They just don't know how to talk to a customer. I am very disappointed. I want answer. My bike no is UP81 AY 9826 and is registered on my father's name. Mohd Sabir Rahi