Royal Enfield — Service schedule

Address:

Solitaire Automotive, Noida and Royal Enfield

I purchased my RE 350 classic on November 29, 2019 from SOLITAIRE AUTOMOTIVE, SECTOR 62, NOIDA. Due to COVID-19 pandemic lockdown, RE changed the schedule for bike servicing for everyone as which was not notified to their customers. I got a call from the dealer and they told me that your bike service is due you have to get it done asap as there was some change in RE SERVICE GUIDELINES. The second service was done in August 2020. I called them twice and thrice in February 2021 and they said they will call me back. I didn't received any call from them for over 10 days and then I called them back to know about the my bike's 3rd service appointment and fix it. It was really shocking to hear from them that my bike's 3rd service has been lapsed november. I don't know when they called me according to them at that time. They shared some CRM screenshot which was manually entered and they even don't have backup or proof of system generated call. When they need a feedback of customer by sending a message, they called me and messaged me around 10-15 times in 2 days but for service just 1-2 calls in a month and no notification thru any text message. Now, the warranty of my bike will be compromised. Who is responsible for this negligence? There are lots customers who are suffering from these kind of negligence done by the companies.