| Address: | Lamba enterprises Pvt ltd , Rama road , New Delhi |
Shame on Royal Enfield
I am writing this Complain because of High disappointment from Managerial Level of Lamba Enterprises Pvt Ltd, Rama Road, New Delhi ( Royal Enfield Authorize Center )
I recently gave my bike for service ( Dated 25th September 2021 ), End of the day at time of delivery they presented me Damaged bike and when asked for reason they said it happened due to High pressure Washing.
Payment Made in Full already for there Generated bill
They Trying to run away from situation.
I asked them to fix this anyhow because this has generated in your premises. ( Attached Pictures )
From here, Starts the series of Drama, Mis-Commitment, leniency from all levels.
Manager - Preeti ( [protected] )
Date : 25 September 2021 ::Assured me and Gave Commitment - that she will contact me back Tomorrow after discussing with Management.
Date 26th September 2021 : No one contacted me from Organization - They left me helpless with damaged bike, Atlast, I left Whats App messages in Afternoon which was responded back in evening that - I am on Weekend Off will revert Tomorrow.
I am really surprise to know this fact - Manager Level professional herself giving commitment one day before - Next day running away with it with silly excuse -- Manager of Royal Enfield not aware till 7 clock in evening that - Tomorrow will be Weekend Off.
No even thinking before giving commitment to customer.
On Monday ( 27th September 2021) : I received a Call from there Advisor - that bike will be picked Tomorrow. After, few hours got a Whats App message from Manager that Bike will be picked tomorrow and Leg-Guard issue will be resolved
Please Note :: Another Level of Mis-commitment -- No one contacted me other day after the commitment by Advisor & so called Manager on Whats app.
Manger don't even have courtesy to Call the Customer and inform on this.
On Wednesday - 29th September 2021 -- Collects the bike and leaves the reported Issue Un-resolved because the labor to perform that Leg-Guard work wasn't available with them.
I called the Manager ( Preeti ) -- But no one attended the Call.
Nor She have basic courtesy to Call back there Customer.
I advice your Organization to at-least Hire Responsible & Committed Staff.
Employee like these increase the level of After Sale dissatisfaction level.
My issue is Still un-resolved -- Just left with Excuses, Mis-commitment, Ignorance of My Calls. ( Dated 30th September 2021 )
If there is anyone left in your Organization who understands the Theory of Customer Satisfaction . than please Call me
attached all proofs
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