Royal Enfield — Sold Rejected/Faulty/Defective and Worthless Royal Enfield Classic 350 Bike

[email protected]

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560036
Website:	www.royalenfield.com

Firstly i was looking for the Classic 350 Maroon.I have searched in the RE forum and got that it is banned.I have checked the same with showroom people(Sanjay and Mathew). But firstly they told it is banned and after some time told Royal Enfield classic 350 Maroon(Faulty/Defective/Rejected/Returned but not revealed) is available and recently their manager booked and cancelled and they suggested me if you want early delivery go with the bike. We will deliver you within 15 days.
So i asked clearly that if everything is ok with the bike then only i will go with the bike or else i will go for some other colour.
But they confirmed everything is ok with the bike.I did the booking Royal Enfield classic 350 Maroon. After 1 month frequent following showroom people told to deposit the rest amount and said your bike came.
So I deposited the pending total amount on the spot and signed necessary form.On the Bike delivery day(June 9th 2016) they haven't given Chain guard, tool kit, Side lights are not working, No spare key, number board bent.

Period : 8500Kms and Recently completed 4 months and 4th service yet to be done.

Issues Facing :
1.Gear Shift Problem
2.Air Filter problem
3.Nuts getting off
4.Wheel alignment issue
5.Mileage drop
6.Weak shock absorbers
7.Pickup Issue

1.Shifting From 3, 4, 5 To 2 Or First. When I Ride 50-60 Speed If I Get Speed Breaked I Try To Control My Speed And Have To Shift Gear From 4, 3 To 2 Or 1 That Time It Go To Unknown Neutral It Is Either In 3-4 Middle .. Need To Stop Bike Move Back And From Check Change Gear Try To Move 1st Gear And Move On.
2.After the 1st service air filter got damaged and for me it's required to change.
3.For every 150km ride minimum 2 nuts are getting off from the silencer/mud guard/filter box.I am repeatedly experiencing this problem.Don't why the heck for the new bike it happens and it has never happened to my friends bull.
4.Since Last 2-3 services Improper Wheel Alignment Issue Is Being Faced Frequently and Front Wheel Wobbling Issue Also Faced.
5.I'm getting less mileage of 28 with the speed of 60-65 average.Even i have complainted to the service engineers during servicing but of no use and covering saying bike is drawing average mileage.
6.Absorbers are Already Rusting and in humps feeling like hell.
7.From 2nd service onwards pickup got down drastically.

I have gone to the showroom and complainted on the above points and said we will raise the same in RE forum.For that showroom employee(Mathew) are not ready to accept their mistake and replying the most complainted showroom is teknik morots and it doesn't matter for them.
After that showroom people say keep the bike for 1 week and they will get it done.But 1 week later i've started facing the same problems repeatedly.

Now I feel I've been cheated very badly by above mentioned people and got a defective bike.I would like to replace the entire bike or want my money refunded(1, 56000).I expect positive & quick reply about the same as company's reputation is on the line here.This is the 3rd time.i'm facing the same problem in my bike.It's clear that it is defective piece and i have proof for the same, i wouldn't mind lodging a complaint if required.i want results at the earliest.

Please find the below details :-
Location – Bangalore
Sales Person name – Sanjay and Mathew (don’t know the full name)
Showroom- Teknik Motorcycles (Bangalore)
Address: 772, 100 Feet Rd, HAL 2nd Stage, Doopanahalli, Indiranagar, Bengaluru, Karnataka 560038

My Contact Details :-
C.Pavan Kumar Sharma
Ph:[protected]/[protected]
Email: [protected]@gmail.com

Bike Detils (4 Months):
Model : Classic 350 Maroon
Chassis No: ME3U3S5C0FH885453
Engine No:U3S5C0FH885453
Delivery Date : June 9th 2016

Was this information helpful?

No (0)

Yes (0)

Royal Enfield customer support has been notified about the posted complaint.

Dec 01, 2016

Updated by [email protected] Dear Consumer Team,

With reference to trail mail i got a call from Mr Prashanth(He introduced as Karnataka region Service head).Thanks for the quick revert.

We all(Me, Mathew and Prashanth) met on Tuesday in Teknik motors service center Indiranagar and had a discussion on the issue.
We clearly explained the issues that we have been facing from the Day1 of Bike delivery to Prashanth.
The same has been accepted by the RE Showroom employee(Mathew) that all the issues were there in bike and delivered a faulty piece to me in front of Mr Prashanth.
Mr Prashanth and i went on test drive in my bike and he has confirmed all the issues are genuine in the bike that i raised in the forum.
He could not ride for 1 km because of multiple issues and finally the bike was stopped in the middle of the road, later i helped out Prashanth in starting the bike.
I am really frustrated with the issues from Day 1 and surprised to know the incapability of RE showroom dealers.
After all the discussion he said to leave the bike at service center and he would repair it again.
This is a mere response after all the issue which we faced again the same reason as to leave the bike and they would repair it again which was not fixed before when we gave it to service twice and again when the complaint was reported bike was left in the showroom.
Ideally the dealers took the bike 4 times, despite of leaving bike for weeks together they were unable to fix the issue.
After each service the bike issue has been increased and the dealers are justifying the issues without giving the proper resolution.
This clearly proves the incapability of dealers and my hopes and trust on dealers are completely shattered.
I am in complete dilemma as to how i can trust RE dealers after all the above issue and opted wrong showroom to purchase the bike.
I would strongly recommend people not to go for RE showroom in indiranagar as they provide faulty bikes.
Reputation of RE is spoiled by indiranagar showroom dealers.

Note : It's been only 4 months since i took bike(Classic 350 maroon)delivery.

We asked for Bike replacement/Refund as we were cheated very badly by the RE showroom Dealer and now RE Employees as well.Mr Prashanth is saying that as per company norms they cannot replace once the bike is rigistered. In company norms is it given that to sell a Faulty/Returned piece to the public.We are really fed up with services(In all the 3 free services), complaints(Leaving the bike for weeks but no use) given to showroom and running behind the show roms and their employees keeping personal works aside.
It's very bad experience with the Royal Enfield for me in this short period(4 months).
We are facing the problems with almost all the parts in bike(Engine, Gearbox, Wheels, Breaking system, Shock absorbers, Painting).
From the first day we are being cheated in all the below cases.
1.They hidden the fact that it is faulty/Returned(Problems in all the parts).If they reveal that we could have gone for some other color/model.
2.They have delivered the bike after long followup.
3.They missed the parts(Chain guard, ToolKit, SpareKey) during bike delivery itself.
4.For every service we were facing the same issues but were not rectified.
5.Every time no proper wiring(Head light, side lights, clutch, rare lights) after servicing.
6.No proper response for the complaints given.We left the bike for weeks but of no use.

I still have little hope on RE higher management and wish they will not let me loose the little hope that i have.I expect RE Management do justice for me.
Soon i will share you the videos of bike issues that i am facing.
Please do not let us down by repeating the same and make us take further steps to it.

Thanks & Regards,
C.Pavan Kumar Sharma

Feb 15, 2017

Updated by [email protected] I have received a call from the Teknic Motors dealer and was told that all the issues will get fixed.So i have dropped in the RE showroom.After a along follow up i got my bike back after almost a month.
Still few issues are left without fixed(Cranking sound when self start, painting, breaking system).