Royal Enfield — Sub-standard parts and lousy service

Lotusmirk

from Mumbai, Maharashtra

Sep 18, 2022

Address:

vile parle, mumbai

16 Sep 2022
RJC006999FG02769

Mr. GAURAV KOTIAN
MH02EJ5250
HIMALAYAN GRANITE

Less than 3 months after spending over 75000 on parts change and repairs, my bike broke down, and I was called with a bill of 13000, asking parts that were changed as soon as last year, to be replaced.

this is the message :
Gr
Self start not working
Battery charger relay cheak
Wiring harness cheak
Ignition switch cheak

The kind of imbeciles working at Ishna Vile Parle left me wondering why I travel from Marol, andheri to vile parle, and I'm reminded, it was due to its older management.

I insist Royal enfield fix this for free, or I will make a detailed video on social media as to how pathetic and expensive the parts are.

+4 photos

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Comments

Lotusmirk

from Mumbai, Maharashtra

Sep 20, 2022

I get called by Ishna wheels CRM, he says the parts can't be changed, you have a 2016 bike so it's normal and wear and tear, he was acting dumb when I asked him to escalate and hung up, when I called back he said the senior will call when he arrives, no fixed time.
I will upload the call recording and a detailed harassment on twitter and upload link here. The folks working there even advised me to sell the bike, this is how royal Enfield is...totally PATHETIC