Royal Enfield — TBX 350 fork issue

Address:

Bibvewadi, Pune

I bought TBX350 roving red in the year 2019 and was pretty happy but over some period I started experiencing trouble in Fork part of the bike as after every 3 months service and maintenance there used to be same issue of fork play and there is a cracking sound or a hitting sound in my bikes front portion even it met with a very small pot hole or roughness on road.
Since last year I have been continuously raising a complaint with my dealer during bike servicing and they are also trying to keep me happy and satisfied by repairing the issue in fork.
They change the cone sets, don’t know exactly what it is but after repair I used to experience much better manoeuvring with out any trouble or hitting sound but it used to last for couple of days only and again there comes the same problem…
I am now completely out of mind with quality of Royal Enfield for which I used to keep a wish and it was one of desired item of my bucket list but now it is got the most frustrating thing of my bike.
Every time when I speak to my service manager of Royal Enfield he keeps different reasons ready and ask me to change the spare but I never got good experience and the issue never got resolved…
Ultimately I thought this might help me to get rid of the trouble that I am facing with my bike and decided to write on this page.
Still believing in the name of brand but need help to prove it and make me happy and proud of my selection since keep hopes for many more such bikes in future.
My bike registration number is MH12QZ0568 and I bought it from Dhone Automobiles, Market Yard, Pune 411026
Hope this grievance will be taken up very carefully and seriously so that I will be helped soon.

Very Warm Regards,
Prashant Pramod Shrotri
Bibvewadi, Pune 411037
Cell no.: [protected]