Royal Enfield — Trouble with starting and now its not completely working

I purchased the granite black 2021 by the March end and not yet changed the temporary number plate, which almost covered 291kms only. On[protected] after the refuel, the bike was not starting and in between the ride the bike was continuously going off (danger situation). I contacted the roadside assistance and they asked to open the fuel cap for some time and start but it was unsuccessful advice followed by the fuse plugs interchange. (Due to lockdown nobody is available was the reply from the RE side). The hard part is that I toed it myself and reached home with this heavy machine for 1 km. The enigmatic part is that the quality assurance and the research department of Royal Enfield are not seriously considering the safety and minimal quality they have to keep. A customer who purchased the premium bike has to suffer a lot like this type of attitude from the Royal Enfield. It's a disappointment from the Royal Enfield. Hope you may keep the ethics.