Royal Enfield — Two years of pain - the royal enfield

Address:	New Delhi, Delhi, 110014
Website:	royalenfield.com

September 2014 is when the journey started at 6;30pm when i picked my bike from south delhi motorcycles.

Front wheel rattling:-

10th day from the date of purchase which was 10 sept'14, the front wheel of my bike started rattling which i got checked close to 5 times at the service center (South delhi) and i was told that there is no problem. Eventually after a lot of escalation my bike's front shocker were replaced which took them close to 1.5 months.

Post changing the shocker did the rattlibg stop? The answer is no. The problem continue to persist; hence, shared the same with south delhi motorcycles workshop where i was told the second month that there is no problem, with a brand new bike which was built to sprint was not even running properly. While turning on one of the round abouts because of rattling i had two accidents where i got saved becsuse of the leg guards. Now this lead to bigger problem; hence, i decided to write a mail to the services and i got in touch with dhannalal who supported me in getting the front disc changed which was creating a problem. I agreed and again spent a day at re where i was told that the part is not available after waiting there for 5 hours (Torturous it was)
Finally one fine day they called and asked me to come over to get the front disk changed which again took close to 6 to 7 hours. By now i had already invested 80 to 90 hours waiting at the re service center.

Side cover rattling:-

Post getting this problem fixed the side cover started rattling the 5th month which was a manufacturing defect and i had to get it welded from a local welder as it fell down while riding at ito. I was at high speed during office hours and applying breaks instantaneously could have lead to bigger problem which. Fortunately managed to escape.

Pulsar coil :-
I planned to ladakh and started my preparations and then just realised that my bike started makin funny noises, again visited south delhi motorcycles to get it checked and spent 6 hours waiting for them to diagnose the problem. The mechanic and the service manager at south delhi motorcycles said "there is no problem in the bike". I was asked to bring the bike back because according to them there was no problem. Post that i started facing bigger challenges where the bike started missing and the gear shifting became hard; it was practically difficult to change he the gear to neutral. I paid many visits to re post which
Finally they diagnosed that it was the pulsar coil installed in the bike was of re 500 and not gt.
Now the problem was, where to get the part from which was and is an another big issue with gt.
Finally after intervention of dhannalal and manish the part was changed which again took time as i was asked to be present there and pick the bike.

Chain hitting the stand:-
Post getting the previous issue resolved i realised that there was yet another funny sound from the back and went back to the service center where the mechanic who told me that it's nothing without checking.
I checked and realised that the chain was hitting the center stand and made a video of the same. They acknowledged but i am wondering why they were not able to identify the same when a layman can. This is about an attitude one wears which wan either make or break relations with the organisation, in my case it broke into million pieces which till date are unassembled.

Journey to ley - ley shaft and gear shifter
I started my journey to leh ladakh where 15kms from jalandhar my bike broke down and gave up leaving me with some funny but similar sound from the engine. I took my bike to royal enfield jalandhar in the month of june where they again changed the magnet coil which was faulty and they replaced it stating "sir iska gear shifter and ley shaft kata hua hai" but upon asking they told me that they had to close so they couldn't support as it was already late.
They asked me to reach srinagar in the same situation which was definitely risky as there was no support with us. Somehow i reached jammu and it started pouring like cats and dogs when i realised that this bike can not be ridden in rain as it starts missing and then stops (Till date the problem hasn't been resolved). I somehow reached srinagar where they opened the entire engine which means there was nothing original now and that of a new bike, they changed the ley shaft and with additional days stay in srinagar they gave me bike. Post riding 50 kms i faced same problem and this time there was no re support.. I somehow managed to reach sonmarg and stayed there overnight. At zojila pass the bike started getting heated and stopped after every 100 meters. I had to accelerate hard to ensure i cover distance which again was risky while it was raining.
We had to tow the vehicle from zojila to drass bike to bike where we realised that the petrol which was filled by re srinagar had kerosene oil in it. Which we opened and cleaned to continue. Entire trip was in the same situation as bike had multiple problems.
I reached delhi and had to take multiple leaves to pay visit with a thought that they will be able to fix the problem. I sat there in the lounge for days together alone and after that also they didn't do anything. Finally my bike as taken to manzil motors where it was diagnosed that the engine was faulty and it was replaced.

Missing problem
My bike was delivered to me on 29thaug post getting the new engine installed; when the re guy came to deliver the bike with new engine installed i observed that the bike was giving a blank spot and the turning was not done properly (900rpm). I had to ask he guy to take the bike back.

The bike was again sent to me and this time it was again the missing problem with new engine. Finally i was asked to take delivery of the bike with the condition that they will again chrck the problem and fix it. I tried asking for support but there was no support offered as they disagreed that there was a problem.
Finally upon along some noise the bike was sent to ip industrial area workshop where manish took care of the bike but the problem again was not resolved. I paid c15 visits to ip as well and it also gave me no results as they changed rollover sensor, fuel pump, efi but gave no results.
Finally they decided to ask the chennai team to visit delhi to check this bike and that too after 3 months. They were also not able do anything, one was plant head and another was customer service head. (They visited south delhi motorcycles but still didn't work)

They agreed that there was a problem (Video available)
Finally they told me it will take time and then left the bike at south delhi.
I kept on following up and realised thats there was no positive result or response from them. I was told to ride my bike in same condition as dhannalal told me that there will be another set of people coming from chennai which took another month.
They finally changed my wiring and the problem was fixed, a small thing like wiring problem was not identified and rest everything was changed in the bike. This is quite disappointing

Shocker balancing :-
I faced a challange where my hike was leaning right. I asked the south delhi motorcycle mechanic to check if there was a problem with bike balancing (Wheel balancing was done), they mentioned that there was no problem; however, it was very difficult for me to ride as i slipped twice because of that in hills while on my way to chakrata. I took my bike to ponta sahib where finally i got my bike fixed as there was some problem with balancing of the shocker.

Multiple challange - man handling issue
I went to ajmer on 13th aug'16 where post riding 150kms from delhi i got my bike checked at kotputli service center where i got oil topped up and spark plug cleaned.
After traveling 40kms from kotputli my bike gave up and spark plug stopped producing spark. I had to get my bike towed from manohar pur till jaipur. I showed you bike at royal enfield service center who were hell bent upon getting my ecu changed which they said was faulty. Fortunately we had one more gt and i asked him to install the faulty one on the new bike finally ecu being faulty was ruled out.
They changed the pulsar coil as the screw of a company installed new engine was loose which created problem, i ended up paying for the coil which was not my fault and was manufacturing defect (Cost 2600). 30kms from ajmer i realised that the bike started missing again, then finally it stopped and we had to tow the vehicle 30kms to reach hotel.
Finally my bike was picked and i was told that wiring and meter were faulty which they asked 14000 for but thanks to dhannalal who supported... I was given an old meter with a meter reading of 341 kms for 6700 minus discount.
I got the metre changed because i was told that there is a neutral light showing on your meter and that's why the wiring shot but i was also told that it shot because of the additional lights so i was confused.

Post starting from ajmer and riding for 50kms the bike gave up and stared heating and getting switched off. The headlight light stopped working, the front bearing broke becsuee we had to switch on the bike in running and it put a lot of load on the bearing and also the chain sprocket broke which lead to chain to slip.
Now without light, broken front bearing and broken chain sprocket we had to cover 375 kms that too while we had an option of rising in one go for only and 10kms because of heating issue, taking halts we reached delhi at 4 am which is not acceptable.

I paid money c9100 and i am still facing same problem which isn't good.

I shall send my bike to the re service center on tuesday and it shall not be returned until we have a new bike delivered to me.
The reason today my bike is in this condition is because of man handling and because working having no knowledge of his machine which they in the initial years fixed using hit and trial.

Dhannalal has been very helpful along with manish; however they are not the ones who candy much as the decision making is in the hands of the higher authority who are un reachable.

Looking forwrd to hear from you

Regards
Nitin basra
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