Royal Enfield — Unethical behaviour

Address:	Thane, Maharashtra, 400602
Website:	www.royalenfield.com

Dear Sir,
This is a forward of my first email to [protected]@royalenfield.com
I have a TB 500 which has just completed 2 years. I had booked a appointment for my bikes general service as i realised that the last service done was almost above 6 months. After handing over the bike to the authorised service centre called soniya motors, Thane, i was given a estimate of Rs.6000/- above in which they said that after a routine check there are many things to be replaced. I totally trusted their point of view and asked them to go ahead with whatever best they feel.
Same day I got a call in the evening that my bike is ready. I was quite surprised cause i had given them my bike at 11.30 am and recieved a call at 4.30 pm that my bike is ready and total bill is above Rs.6000 as i mentioned earlier. I genuinely thought that I hope i be satisfied thereafter. I paid the amount for a long list of bill which was done in hardly 5 to 6 hours (Surprisingly). I took my bike and rided back home and on my way i experianced some back firing. I thought that must be because of water that must have been used during washing. Next day morning as usual i pressed the self start button but it did not start. Battery seemed to have not taking the load. I called up at soniya motors workshop and spoke to the adviser who had dealt with me and told him about these two problems i faced immediately after service. He asked me to bring the bike after couple of days as they were into stock closing(march end). I took my bike on 3rd april and handed over my bike to Mr.abdul (mechanic) in the presence of Mr.Sudhir (Service Manager) after a test ride by them. They assured me to solve the problem and give me back my bike by evening. In the evening i called to ask if my bike is ready to which they told me that it would be ready the next day. Next day when i called up, i was informrd on phone that my battery is not working. As it was already working when i had first given for service there is no point of they informing me about the battery.
My question here is that if i have given my bike for a general service checkup, then why i wasn't told about the battery earlier. If they can charge me Rs.6000 for other diagnosed works as they say then why was i not informed about the same. Same day I again got a nightmare, a call again informing me that my fuel pump is malfunctioned and i have to pay Rs.14300 for fuelpump, Rs.6000 plus which i have already paid and new battery charges as per the market rate which may be around 2000. I was shocked to hear that when my bike was absolutely al right why did i even think of going to a service centre. Recently i had done a check up of my car at a service centre and i was informed about all the electronic things that were not working or malfunctioning.
My question is: What does a general check up of a bike mean? doesn't it cover all the electronic checkup of devices and if yes then why were these parts not checked, and if checked then why was i not informed.
and upon a check up if i am asked to pay some amount as per diagnosed by a technician then why did he not check the battery and other parts related to it.
I am told on phone by the service manager that the battery was already faulty but they forgot to inform me and they topped up it with water. Is this a joke?
Now they are asking me to pay for the mistakes or ignorance that they have made which has led me to write this email. I dont think that a brand like RE should have so frequent wear and tear of parts that in a hours time a customer ends up with yet another expense.
I personally now feel that there has been some sort of mischief played by workshop people.
I am without my bike almost since last 12 days. All my routines are disturbed because of their stupidity. I request someone to please take up this issue and get back to me as soon as possible.

One last thing, till now i have not been able to fill the petrol as per the indicators since i have purchased this bike as they have changed my speedometer and fuel guage almost 3 to 4 times as they ere always faulty. Even after this service in which they have charged me for a fuel guage the indicators were not working.
Worst Experiance...