Royal Enfield — Unethical behaviour - RE Showroom - Sreehitha Auto Zone Pvt Ltd

Address:

Plot no. 11, Vera Flats, Door No. S2, Second Floor,, Gokulam Nagar 3rd Main Road, Moovarasanpet, Madipakkam

Issue has not yet been resolved - I am unable to get my new RC book for my bullet (TN10BJ6160), as the insurance valid date is not updated in RTO website, mParivahan after 2020.

Issue was raised on 6 Jan 2022 to the RE Showroom - Sreehitha Auto Zone Pvt Ltd, No 298, 1, Jawaharlal Nehru Rd, Ashok Nagar, Netaji Nagar, West Jafferkhanpet, Chennai, Tamil Nadu 600083.

Complaint raised on three people:
1. Sowmya (+[protected] RE Showroom
2. Mahesh, Manager (+[protected] RE Showroom
3. Chen Kishore (+[protected] Liberty Insurance

Incident description - I was informed by the RTO personnel on 3 Jan 2022 that the renewal of my bullet insurance was not done after 2020. However, I did insurance renewal for the periods[protected] and[protected] through Sowmya.

I tried to contact Sowmya over phone many times on 4 Jan 2022, but there was no response. Someone attended the call on her behalf in the evening and informed that they will update me about this on the next day (5 Jan 2022). However, there was no update, so I called them again. They didn't respond to the calls and even turned off the phone at one point.

Then, I reached out to Mahesh regarding this issue. He has not properly responded to my request. So, I went to the showroom to meet him in person on 6 Jan 2022. I was advised to provide a complaint letter, proofs for insurance renewal and a copy of RC book. I provided all the required documents that I attached here also for your reference. They promised me that they will update the insurance renewal date in the RTO website in 48 hours and informed that I can check the updated date in mParivahan website myself.

However, the date was not updated in the website when I checked on 10 Jan 2022. I called back Mahesh. He said that he will update me. But I didn't receive any response. I called him again on the next day, 11 Jan 2022. He gave Chen Kishore's contact number and asked me to check with him.

When I checked with Chen Kishore, he asked me who has provided his number. I told that I got it through Mahesh. Chen Kishore didn't answer to my questions properly. He was speaking irrelevantly and using bad words. Then, I realised that he was drunk at the time.

I informed Mahesh about this phone conversation. He advised not to contact Chen Kishore any more and told that he will update me. But there is no response till date.

I even requested Mahesh to fix an appointment with the MD for me. But he refused to do.

Resolution - The insurance renewal date is to be updated in the RTO website. Kindly resolve this issue at your earliest convenience. Or, please advise if I have to take any legal action.

Thanks and regards,
Manivannan G
[protected]