Royal Enfield — Worst bike , worst company, and worst servicing

Address:M/s Riders, dibrugarh ,assam

I purchased classic 350EFI (stealth black) on 25th January, 2021 after waiting for 3 to 4 months after booking.
From the day of purchase itself the bike was having some problems like engine lights blinks. I took it to the dealer they said it's normal in bs6 engine. To ignore the lights.
Then after 1 week a new problem arouse, like starting problem. It don't start den around 5 to 10 times within 3 months I took it to the dealer . They take my bike, do some ### and say the bike is perfectly ok. Then again same problem. Then after running to the dealer for 3 months at the end they told that my bikes fuel pump is bad and have to be changed which will cost me around 5000 and to go to another dealer they can't solve it . Like, new bike I have to pay 5000 because they gave me bad fuel pump. Then I complained it to [protected]@royalenfield. Then only they took it seriously.
Now again new problem started, rear tyre air comes out automatically, no pumpture, nothing. So they took my bike and told it will be covered in warrenty and within 1 week I will get it. Today is 1 month, 5 days still the bike is in dealer.
I payed 2lakh 12 thousand for the bike and I am getting such behaviour from the dealer. My bike is 5months old and more than 3 months it was with the dealer. Did I purchased the bike to keep it in dealer for months and months.
I need a imediate response from the company .
Was this information helpful?
No (0)
Yes (0)
Royal Enfield customer support has been notified about the posted complaint.
Complaint comments 

Comments

I have had a major gas leak for 6 months in one of my Himalayans was told to take to local dealer who charged me for the repair damaged the tank broke my indicator and mirror refused to take ownership of that so I'm out of pocket and have a dented tank I have contacted the original dealer on another island who is the only Official one apparently, so after sending videos pictures I have contacted ROYAL ENFIELD AT LEAST 10 TIMES VIA EMAIL AND FACEBOOK only the last week I get an answer now they want me to send the bike to another island by ferry while it is finally repaired and of course, then have to go and collect it so another day wasted so plane ride and ferry back ### THAT as I work 7 days a week it's impossible when it suits them I can use a dealer here but when it doesn't they want me to ship it to another island ?
I haven't had use of this bike for months AND NOW MORE STRESS AND DELAYS AND MONEY I HAVE TO SPEND?
WORST CUSTOMER EXPERIENCE EVER THEY DO NOT LISTEN OR REPLY
I have two Enfields and my family loves them we were going to order two more ...

the gas leak is so bad a tank leaks in 24 hours runs all over the engine and onto the chain so the chain is destroyed NO HELP OR CARE FROM ROYAL ENFIELD THE SAFETY ASPECT ALONE SHOCKS ME AND 6 MONTHS OR GRIEF AND STREE FOR NO HELP OR ANSWERS

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Royal Enfield
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    3453
    Pending
    0
    Resolved
    369
    Royal Enfield Phone
    +91 44 4223 0400
    Royal Enfield Address
    Tiruvottiyur High Road, Tiruvottiyur, Tamil Nadu, India - 600 019
    View all Royal Enfield contact information