Royal Enfield — Worst Experience in Vehicle Servicing & Staffs Behaviors

Dear Sir/Madam

Re: (Royal Enfield, TN63 BV4666) – Engine NO: U3S5F1LH349043

On (Aug-2020) I purchased a motor vehicle from your dealership (NEHA MOTORS, S65 120 Ft ROAD, SOODAMANIPURAM, KARAIKUDI 630002). Unfortunately, the vehicle has not been satisfactory because the silencer gets more heat when I was riding around 3 – 5 Kms also performance was not satisfactory. I visited the above mentioned showroom regarding the issue 'Your mechanic inspected my vehicle and agreed to fix the problem under warranty to change the engine oil on 2nd service (with cost), however, when I collected the vehicle and started using it again, the problem was still there').

So again I visited there they inspected my vehicle and they telling to change the engine oil again but this 2nd service they won’t change the engine oil but they giving a bill copy of changing the engine oil. I have all the records. When I collected the vehicle and started using it again, the problem was still there finally the dealer person agreed we are not changing the engine oil we are sorry? Is it making sense?! They think we are not going anywhere or other consumer sources are still alive?

Also they won’t wash the vehicle properly, last time I asking why this place have this much dirt? The service person scolding the technician by, டே ஒழுங்கா கழுவமாட்டீங்களாடா பாரு கண்டவன்லாம் கேள்வி கேக்கறான்!! - Such a worst behaviour from the service authorised person.

The person’s name - Jerald & Kalidhas

For the above the issue, my bike was at the showroom only, once you fix the problem permanently or otherwise I couldn’t take the bike from there. I assure you that.

I would appreciate it if you could organise to have the problem fixed/use another repairer to fix the problem by (03rd feb-2021). As I am sure you can appreciate, I rely on my bike for transport and apart from the inconvenience, and this problem has also caused me to incur additional cost (I have kept the receipts as proof).