Royal Enfield — Worst new enfield bike service leading to gearbox problems

Address:	400097
Website:	www.royalenfield.com

This post is in reference to my second free service experience at Voyage Motors service station Kandivili west .After properly abiding to the norms mentioned regarding run in period details and other details regarding precautions to be followed while starting the bike and other bits of information I was extremely satisfied with my experience riding my first enfield classic 350 bike until I gave it for second service clocked at merely 2500 kms around duration of 90 days when I received a msg from service station end that my enfield bike is due for second service.After getting my bike serviced and riding back home all was well. I decided to take it for a long that I noted that the speedometer was not going beyond 60 kms inspite of revving up the throttle and engine for the first time was sounding harsh at top gear.Suddenly I decided to cancel my trip and informed the service guys regarding the same.While driving back home the gear box starting slipping gears in between while riding at a particular gear and started making abnormal sounds.The experience was heartbreaking and made me furious as I felt my bike was tearing apart due to harsh abnormal noises it was making.I immediately rushed to service station, the service guy examined my bike confirmed the noises and told me that they were about to close down and told m to come on Tuesday as they were closed on Monday.That one day gap was like living in mourning I immediately reached there first thing on Tuesday morning and even while reaching there those noises were present.I gave my bike for servicing and was physically present over there right from morning 8 30 am till 1 30 pm.My experience to share and it worries me to give my bike for future services without any hesitation at hands of few inexperienced, least bothered mechanics .Firstly there is a service guy who approaches you, then notes your problem and then checks who had serviced the bike.There is a junior mechanic who does the maintenance under his supervision.To my utter dismay that junior mechanic started telling me such noises do happen and nothing to worry.He did the test drive several times but I was not satisfied as the noise which he was referring was at the time of gear shift and which I was referring was slipping of gears at a particular gear making noise and speedometer reading not happening beyond 60 kms and harsh noises from the bike.Inspite of being told several times and after reassuring from fellow mechanics he finally actually starting looking for the problem.If I was not physically present this issue would never have been resolved.My bike almost deteriorated after the service which is a big red flag for future service.The bike handling by inexperienced junior mechanics have to be seriously monitored at the top end.They almost manhandle the bike and kill the riding pleasure and result in disgruntled royal enfield biker experience.Finally after repeated feedback after gruesome almost 5 hrs one service guy took the bike for a long run at least 45 mins to check the gearbox noises and speedometer status and conveyed that it's almost OK now.After finishing the formalities I checked it for 50 kms drive and got a siegh of relief.It was a mental torture which gave me a first ever worst service experience which confirms that the company delivers a well inspected awesome driving machine but it's the lackadaisical attitude of few company mechanics or their deliberate attempt to mess up the bike ergonomics and dynamics and create customer fury and dissatisfaction. sincere request to top management team to inspect, correct and if necessary terminate the inexperienced offenders.
Regards, Mr Kapadia