Royal Enfield — Wrong Invoice and PDI pending Issue:-

Address:	560102
Website:	Bangalore

Wrong Invoice and PDI pending Issue:-
Company- Royal Enfield.
Showroom- Teknik Motorcycles (Bangalore )
Address: No 132/41/1, Sarjapur Main Road, Iblur Village, HSR Layout, Opp Agara Bus Stand, Bengaluru, Karnataka 560102.
Firstly I have booked the Classic 350. But showroom people told Royal Enfield classic 350 has longer waiting time. So they suggested me if you want early delivery go with Royal Enfield classic 500cc bike. We will deliver you within 15 days. So I changed the booking from Royal Enfield classic 350 to Royal Enfield classic 500 (DS). After 10 to 15 days showroom people called me to deposit the rest amount and said your bike came. So I deposited the pending amount and signed necessary form. After that I didn't get any call from showroom. So after 5-7 days I called them and ask the bike status they said it will take few days to deliver the bike. So I asked them if it will take time why you asked for money. This argument continue for few weeks after they said you Bike is ready came and take the Bike.
On the Bike delivery day they said we will give you the invoice tomorrow. After lot of argument they provided me the invoice. I took the invoice and came out from there. But I didn’t convinced myself so I cross verify the truth of invoice with Area Sales Manager (Sanjiv). What he said I got surprised! He said this invoice number is belongs some other royal Enfield 350 cc Bike. And asked me sent all my documents to his mail id. So I forward all the documents to his mail id. After lot of discussion again showroom people provide me one more invoice. I don’t know how they register the Bike with false invoice.
In between first servicing was done. In next servicing while generating the bill they service center people said we are not able to generate the PDI is not completed for your bike, we will shot out this and sent the copy in mail. After that sent the copy. When next time visit for any work same word they repeated. From second service to till date I’m struggling for resolving the issue.
Even second time I dropped a mail to Royal Enfield’s ASM (Sanjiv) and royal Enfield customer care to validate the invoice truth but neither Royal Enfield customer care people nor Bangalore ASM (Sanjiv) responded to my mail. Now I feel I cheated by above mentioned people and get a diffractive bike. Kindly replace the bike with proper bike or returned my money. Otherwise I’ll reach to consumer court for providing the wrong invoice and PDI issue.

Please find the below details :-
Location – Bangalore
Sales Person name – Raju (don’t know the full name)
Showroom- Teknik Motorcycles (Bangalore)