[Resolved]  Sangeetha Mobiles — Did not repair the mobile

My first and last experience with sangeetha mobiles. I wanted to gift a smartphone to my father and went to check out my options in sangeetha in phoenix mall. Bangalore. One of the store representatives convinced me to buy wham mobiles. He sold me lies like since it is a sangeetha brand they are giving 2 years warranty which included theft insurance and physical damage. I was told any damage is covered by insurance and it will be door picked.. Fixed and dropped back. So i decided to go for it and bought the mobile wham ws47. After 2 months the mobile fell and there was a crack in the screen (Which generally most phones can withstand). Anyways, it took me a week to finally get connected to their pick-up service number (Onsite) to come and collect the phone. They took all my original bill and took the mobile. I tried calling the customer care often to get the status update but it was really difficult to get any. Really horrible service. After a month they returned my phone as it is without any repair and without the original bill. When i tried to understand why the phone was not fixed they told me to contact the store. I visited the closest sangeetha store but he said he can’t help me and asked me to go to the store i bought the mobile. Finally when i went to the store this is what i get from the same guy from which sold me the mobile. He told me to go and visit the insurance agency and he can’t help. After months of follow up with the customer care and running around with different store i broke my patience. After some arguments with rep i asked for the store manager. The store manager came and told me to pay another 6000 and get a new replacement. When i tried understanding why should i pay when i was told it is under warranty he didn’t even respond. I even asked them to repair the screen and i was ready to pay the amount for it. All i was asking them to repair the screen. But no one wanted to talk to me. The manager went away saying he is not bothered. I never felt such kind of hospitality and arrogance in any service before. I felt totally cheated and would definitely share my experience with my friends and relatives so that they could save themselves with such fraud. Some details: My name: asad ahmed Mobile: wham (Ws47) Imei: [protected], [protected] Store location: phoenix market city, bangalore Store manager: syed abdullah-2506 Store rep: manjunath-3993