Sangeetha Mobiles — Iphone 6 plus 64 gbs

Address:

Bangalore, Karnataka

I purchased iphone6 plus 64 gb space grey (2 no’s) on 15th march around 8pm in theevening. On 17th march one of the phones had a problem, went tostores they closed the stores due to some cricket match (Internal). Then i wentto icare shown the phone to them they issues a service notice stating hardwarefault, need a replacement at the same they suggested to get replace withsangeetha. When i went on 18th march explained my problem, submittedmy entire kit along with accessories and icare service note, they said they need to replace the phone askedme to come in the evening. I was in touch with adil who is the store’s managerand sales person sathvik. When i contacted to them they said phone had somehardware issue, need to handover in ample iphone customer case it would needsome time to replace with a new phone. I have been in touch with sathvikregularly he is keep on replying stock not available, when stock comes amplepeople will replace with new phone. Yesterday i. E 24th march sathvikconfirmed that he got a call from ample people the stock has come and he askedme to come and collect the phone today at 12 pm. When i contacted today to sathvikthrough sms he did not responded. When i called his mobile is switched off. Icontacted the stores someone told me the manager is not in stores he might comeafter 2 pm. Then i searched for escalation in sangeetha finally i got to talkwith mr. Sharief who is a sales head for bangalore sangeetha my problem. I feel sangeethais for name sake but they never be on their commitment, customer service isvery very poor. People in sangeetha will give a big picture never respond togive an update. I am hoping sharief will help. But one thing i am sure i willnever ever go to sangeetha for at least to by a small piece of cable. They areworst in market. After purchasing near about 1.5 lac worth with them they neverbother about customer to make him happy.