Sangeetha Mobiles — No proper response from the company and sales outlet

Address:Chennai, Tamil Nadu, 600053
Website:203.17.194.17:2070/SangeethaIntimateClaim.aspx

Hello sangeetha mobiles
I parameswaran from chennai, india purchased sony c5 ultra duos from ambattur branch 2015 sep. Within few months my mobile got damaged and i applied for insurance claim and completed all my formalities through online claim website but the staffs in ambattur are not aware what to do next can u please see through this?
Imei no. [protected] ; claim no. Smcl04325
Si/amb/1413 invoice no
Can u please check to this and give me guidelines what to do further?
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    +91 84 3111 2345
    +91 80 4939 7000
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    #1183, 22nd A Cross, 30th Main, Banashankari 2nd Stage, Bangalore, Karnataka, India - 560070
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