[Resolved]  Sangeetha Mobiles, Onsitego.com — Cheating customer

Address:

Bangalore, Karnataka

I have purchased a atlas s900 handset from sangeetha mobiles, hsr layout, bangalore, on 3rd march 2014. While purchasing, the sales executive had promised that in case of any issues with the handset under warranty (1 year offered by manufacturer & additional 1 year by sangeetha mobiles), i can bring back to the same store, where it had been purchased, ie hsr layout outlet and they will send it to service center and provide me with the spare handset to use, till it is repaired or replaced. Since i had identified an issue with the phone, i had brought it back to the hsr layout store, on 8th march 2014. I was told that they can not take back the phone (In direct contrary with the promises they made while selling) and asked me to contact another logistics firm onsitego.com to pick up the mobile. They again promised that the onsitego pick up person will pick up the phone on the same day of complaint & provide me with a spare handset to use while original one is taken to the service center and attended. I had registered a complaint on 10th march 2014 morning on the onsitego.com call center and they told that the pick up person will come next day (Again violation of promises) and i will be provided with a spare handset to use (This time promise by onsitego.com). The pick up person came on the next day (11th march) after noon and while picking up, he told the spare handset was not available with him and he would provide on the following day. From then onwards no news about my spare handset & i had been continuously following up with onsitego.com & sangeetha mobiles till date, 15th march for the spare item, and they had been keep on giving promises that the spare handset would be given the following day. Today i got an update that the spare handset would be given on tuesday, ie 18th march and i am not sure whether this would be fulfilled. I need to get a properly working phone since i had paid for the purchase of one and in the interim i need to get a spare phone to use since i am missing important calls and messages to my number.