Sangeetha Mobiles — rejecting promised cash back which was given while buying a mobile

I bought Mi A2 mobile on 12th June 2109 from Sangeetha store near Marathahalli Bride, Banglore. While buying they said that Rs 3000 cash back will be done, in which Rs 500 can be redeemed at any Sangeetha store for any item(s). Today (i.e., on 7th July 2019) when I went Sangeetha store at Mangeera mall, Hyderabad, they say that it is applicable which are bought on or before 7th of June 2019.
Yesterday (i.e., on 6th July 2019), the store management at Mangeera mall had discussion in front of me with the central Sangeetha team. After which they told me that there was a system problem, due to which they are not able to redeem. And asked me to come today (i.e., on 7th July 2019) and the above happened. They said they need to discuss about what they promised and did not even say when it gets resolved or when to get back to them. The offer expires on 12th July 2019, and I think they are planing to drag till then and after which they can legally refuge the cash back.
I request you to take proper action against them, so that the store gives what they promised and no one in future conceived by the store in future.

Invoice Number: AS/1920/MRT/183
Invoice Date:[protected]

Thanking you in advance
Dada Khalandhar
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Sangeetha Mobiles customer support has been notified about the posted complaint.
Jul 05, 2019
Updated by Dada Khalandhar
The dates of today and yesterday are given wrong. The correct dates for today is 5th July 2019 and yesterday is 4th July 2019.
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