Verified Support
Apr 26, 2019
Saral Diagnostics Customer Care's response Today, in this connected world it has become so easy to abuse anybody rightly or wrongly because of anonymity .
Most people love to abuse other for their own shortcomings. Mr Jain you have absolutely no right to use abusive language against others like
"Shameless" to hide your own shortcomings.
1. we have very clearly intimated to you in writing on registration slip that physical copies will be stored with us for 15 days only as it is not possible for us to store physical copies beyond this period.
2. Reports are uploaded on internet which most smart people like you download, print and keep with themselves and don't have to visit the center to collect physical copies, hence we end up with huge file o[censored]ncollected report which we cannot possibly store forever User Name & Password are given to you at the time of registration.
3. We are a diagnostics center and not a 1000 bedded hospital with massive servers.
4. Let me ask you- Your test was done in Sept-2018 and now in April-2019, gap of 7 months, you have suddenly woken up to this test done. you did not have time, inclination or need to collect the report.
5. You are clearly lying when you say that you have been charged 2500 Rs for LFT, KFT & Lipid Profile but how will you sensationalize your comment without exaggeration.Just to let you know that the Lab rates at saral have not been revised for last 7 Years.
6. For sake of privacy of patients if you are able to present registration slip or any other proof that test was done on you, we will provide you duplicate reports. Please meet Neetu/ Seema for this at Lab - Reception. We will try and do our best.
7. When reports were not needed by you for seven months and Saral is requesting for few days time to give you duplicate reports, what is wrong and what is your urgency? if these reports were urgent, 7 Month is a long period to collect the reports.
Thank-you
Team Saral
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